Frequently Asked Questions
Do you do discounts on large orders?
Take advantage of Threadecorate's shipping discounts on orders over $100! Get even more savings with free shipping on orders over $200 within New Zealand.
If you're looking to place a large order, simply contact us, and we'll do our best to accommodate your needs. Shop now and enjoy convenient, cost-effective shipping options from Threadecorate.
Are all of your products certified with the OEKO-TEX certificate?
We have ensured that all of our cord suppliers' factories have acquired the OEKO-TEX certificate, indicating that our cords are free from harmful substances, non-toxic, and manufactured in an environmentally friendly manner.
How long will my order take to ship?
Your order from Threadecorate will be shipped out the next business day. You can expect delivery within 1-3 days. Once your order is on its way, you'll receive a tracking number so you can keep an eye on its progress. Shop with us today and enjoy quick and reliable shipping.
​
​
Do you offer pickup services?
Yes, we do provide pickup services. The pickup location is in Onehunga, Auckland, and pickups are available on weekdays after 6:30 PM. Weekend pickups can be scheduled by appointment.
Threadecorate's package
In line with our commitment to environmental sustainability, we re use all of our delivery boxes from previous shipments, so as to reduce the amount of paper waste generated. we hope you will appreciate with small step in our efforts to reduce our carbon footprint.
What are Threadecorate's social media accounts?
You can locate us on Instagram as @threadecorate, or on our Facebook page as @threadecorate.
Additionally, we have a Facebook group named "Macrame Buy/Sell/Request NZ," which serves as a platform for macrame artists and buyers to connect. We welcome you to join us!
​
What if I am not satisfied with my Threadecorate purchase?
At Threadecorate, we're committed to providing you with the best quality macrame cord. Our cord is soft, luxurious, and sure to exceed your expectations.
If for any reason you receive a defective order, we'll make it right by sending a replacement or offering a refund. Shop with confidence, knowing that your satisfaction is our top priority at Threadecorate.
Do you have any other colours?
At Threadecorate, you'll find a wide range of colours online, but if you have a special request, don't hesitate to reach out to us through the chat window. We can't make any guarantees, but we'll do our best to source the specific shade you're looking for.